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Hi, I’m Leeor

I am an NYC based Customer Experience Advisor and Startup Strategist with clients in New York, San Francisco, LA and via Zoom. I have worked among the best in CX at Bonobos, set up and scaled customer support operations at Slice, and was the first business hire leading digital product at a SaaS company.

I specialize in building out data-driven customer service playbooks that will have a lasting impact across your entire organization. By working closely with key internal stakeholders, we define your ideal customer experience. Together, we lay the framework to scale intelligently through people, product, and process.

I’m always up to chat about anything relating to your customers, launching and scaling your business, and the NBA; specifically, the Knicks.

What I can do for you…

 
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Customer Experience

It’s critical to understand your customer and know how to draw actionable insights from every touchpoint throughout your brand experience. Turn customer service insights into an organization-wide business utility you’ll benefit from for years to come.

  • Map out your customer journey and implement a process for consistent communication, brand voice, guidelines, support, and tracking

  • Identify and scale your support with the right staffing model for your business

  • Audit existing Customer Service ecosystem and documentation

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Software Integration

Align your organization with the right service tools to unlock your ability to provide a memorable experience, draw actionable insights from every customer touchpoint, and scale effectively. The sooner you can implement the right software and servicing process, the better.

  • Evaluate and identify the right service tool for your business

  • Integrate all communication channels to create a true omnichannel brand experience

  • Build reports that funnel valuable feedback and continuously educate your team on your customer and their experience within your product

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Product Integration

Implementing the right digital ecosystem around your business will allow you to focus on optimization, scale, and keeping your customers happy.

  • Liaise between your Customer Experience and Digital Product Team

  • Create efficiency in your business by building connectivity between your people and technology

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Staff Augmentation

We can bolster your core team to increase your customer support efficiencies and scale.

  • Hire fully trained support and sales associates to grow with your existing team

  • Based in the Philippines with flexible working schedules

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Advisory

Whether you need help deciding the skill set required for your first hire, how to scale operations, or looking for business development/growth expertise.

Scale your operations through people and process

  • Growth tactics across CX, Product, and Marketing

  • Fundraising and Business Development; leverage my network to grow yours